Changed your mind? No hard feelings
We want you to keep your cap because you love it, not because it's a hassle to send back.
Days to return
You have 14 days from the day your order arrives to request a return — no reason needed.
The conditions
To qualify for a return, your cap needs to meet these conditions.
How to return it
Three steps, no return label required.
Log in to your account
Go to your CAPSLOCK account, find your order, and select "Start a return." No email needed.
Pack it up
Repack your cap in its original packaging, as close to how it arrived as possible.
Ship it back
Send it to our return address below. Return shipping costs are covered by you, the customer.
Return address
CAPSLOCKWeidehoek 10
3791 RP Achterveld
Netherlands
Once we receive and check your return, we'll process your refund within 5 business days to your original payment method.
Yes — but exchanges are handled by email rather than through your account. Email hello@capslock.com with your order number and the colour or design you'd like.
Contact us directly with a photo and your order number within 14 days — we'll sort a replacement or refund and cover the cost.
Not currently — return shipping costs are covered by the customer, except in cases of a damaged, defective, or incorrect item.
Ready to start a return?
Log in to your account and start your return in a few clicks.
Go to your account